24×7  Unique Toll Free Helpline “1033”  for road users on National Highways

Setting up of a dedicated toll free National Helpline across the country is of the utmost importance and would provide relief to numerous distressed road users in not only saving their lives but also helping them in other emergencies on the Highways.

National Highways Authority of India (NHAI) recognizes the importance of ensuring safe travel on National Highways as these roads are often characterized as high speed, high volume roads with maximum number of fatalities and injuries in accidents and the fact that timely treatment of the injured will save many lives as well as for reporting of information like obstruction of highways due to fallen tree, dharna, flat tyre, bad road condition etc. NHAI had assigned the work for establishment of the Helpline using 4-digit toll free number “1033” to IHMCL.

IHMCL decided to establish six call centers in different geographical zones- East, West, North-East, South, Delhi and Chandigarh(State-wise jurisdiction of the ones is at Annexure-I.

Salient Features

  • A single 4-digit Toll Free Universal Access Number (UAN) “1033”
  • Single point of contact for public in case of accident or other emergencies on National Highways.
  • Single point contact for reporting issues related to National Highways e.g. obstruction of highways due to a fallen tree, dharna, flat tyre, bad road condition etc.
  • Immediate help to road accident victims during the golden hour by making available ambulance, treatment facilities and cranes to remove wrecked vehicles from the accident site.
  • Professional call center agents with 24×7 availability.

Current Status

  • The Helpline has already become operational in South, West, Chandigarh and Delhi Zones from call centres located in Mysore, Ahmedabad, Mohali and Gurgaon.
  • Bids received in respect of East and North-East Zones are under process.
  • Contact details in respect of hospitals, Ambulances, Trauma Centre, Police Patrol,Control Room, Toll Plaza etc along National highways are being collected.

Integration of Helpline 1033 with the Scheme of “Cashless Treatment of Road Accident Victims”

MoRTH has launched pilot projects for “Cashless Treatment of Road Accident Victims” on the following three highway stretches:

  • Gurgaon-Jaipur section of NH 8
  • Mumbai-Vadodara of NH 8
  • Ranchi-Rargaon-Mahulia of NH 33

If and when a pan-India scheme for cashless treatment of road accident victims on the national highways is implemented in the country, the unique helpline-1033 will seamlessly integrate into the said scheme.

Annexure-I

States / Union Territories covered by the 6 Call Centres

S.No.

Region

State

1

East

Bihar

Chhattisgarh

Jharkhand

Orissa

West Bengal

2

West

Goa

Gujarat

Maharashtra

Rajasthan

Dadra and Nagar Haveli

Daman and Diu

3

South

Andhra Pradesh

Karnataka

Kerala

Tamil Nadu

Telangana

Andaman and Nicobar Island

Lakshadweep

Puducherry

4

North-East

Arunachal Pradesh

Assam

Manipur

Meghalaya

Mizoram

Nagaland

Sikkim

Tripura

5

Delhi

Madhya Pradesh

Uttar Pradesh

Uttarakhand

Delhi

6

Chandigarh

Haryana

Himachal Pradesh

Jammu & Kashmir

Punjab

Chandigarh

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