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Indian Highways Management Company Limited (IHMCL), a Company incorporated under the Companies Act, 1956 with equity participation from NHAI, Concessionaire and Financial institutions for implementation of Electronic Toll Collection (ETC) system and other Intelligent transportation Systems (ITS)/ Transportation related activities on National Highways on PAN India basis, is looking for appointment of senior functionaries on direct/deputation basis to plan, direct, and oversee company’s ongoing operations and procedures for a period of 2 years which may be extended based on performance and mutual consent.

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Advertisement for Selection of Chief Operating Officer (COO), VP-Operations (ETC &Traffic Survey), VP-Incident Management and VP-HR-Admin for Indian Highways Management Company Limited (IHMCL)

Resume/CV are to be sent through Email to info@ihmcl.com latest by 31.08.2017 addressed to:
CMD
Indian Highways Management Company Limited,
2nd Floor, MTNL Building, Sector-19, Dwarka,
New Delhi – 110075

Qualification & Experience

  • M.Tech or MBA from IIT/IIM or equivalent institute.
  • At least 7 years of experience in the field of project management/ project planning & execution/ consulting/operations.
  • Strong presentation skills and program management skills

Job requirements & Experience

A dynamic individual to lead the entire organization, technology deployment, project monitoring, process re-engineering, and monitoring change management.

Proven Track record of leadership in the following:

  • General Management skills in formulating and implementing strategic plans
  • Experience in full life cycle implementation of at least one Intelligent Transportation System (ITS)related project
  • Experience in interacting with both business and technology teams
  • Ensure that integration planning and practices are aligned with strategic business goals and the organization’s overall strategic vision
  • Successfully managed timelines, on-budget delivery and quality of large scale implementation
  • Good grasp of technology and tools with capability to give inputs on technology and tools
  • Experience in RFP formulation and Bid Process Management shall be preferred
  • Assist CMD in all related work of IHMCL

CTC: 24 – 36 LPA based on qualifications and experience

Qualification & Experience

  • M. Tech or MBA from IIT/IIM or reputed institute.
  • 3-7 years of experience in Operations/Sales & technology industry or IT project Management
  • Experience in ITS & enforcement domain on Highways and Urban roads projects shall be preferred.
  • Strong presentation, communication and management skills.

Job requirements & Experience

A dynamic individual to run the entire Project implementation/operations activities focusing on technology deployment, project monitoring, process re-engineering, and monitoring change management. A dynamic individual to analyze the multiple issuer-multiple acquirer model adopted for Electronic Toll Collection (ETC), understand the detailed processes and requirements in adherence to various guidelines and upgrade the existing technology platform into a scalable and reliable system which shall provide the desired SLAs to ETC users, toll operators, banking institutions.

The key responsibilities of the VP-ETC shall include:

  • SLA monitoring of ETC facility at toll plazas
  • Ensuring timely completion of traffic surveys and data validation
  • Deployment of technology initiatives at toll plazas across the country to improve efficiency and SLA
  • Vendor management especially RFID tag vendors, banks and financial institutions, technology vendors etc.

Proven Track record of leadership in the following:

    • Should have experience in handling job duties related to organizational development, recruitment and staffing, employment law, performance management, employee relations, and compensation and benefits.
    • Strong presentation, communication and management skills and Strategically plan human resource strategies in support of organizational goals and manage organizational change to increase employee satisfaction and productivity.

CTC: 18 – 24 LPA based on qualifications and experience

Qualification & Experience

  • MBA from IIM or reputed institute.
  • 3-7 years of experience in dispute resolution/management related projects is a plus.
  • Should have experience in Call Centre Management/Incident Management with major Telecom Service Providers.
  • Strong presentation, communication and management skills

Job requirements & Experience

A dynamic individual to handle disputes/ grievance, promote and reinforce adherence to the process and policies associated with Incident Management, ensure the design of the Incident process aligns with the incident management process, monitor the incidents to ensure that the Service Level Agreement are respected, Identify, initiate, schedule and conduct incident reviews.

CTC: 18 – 24 LPA based on qualifications and experience

Qualification & Experience

  • MBA in HR from a reputed institute.
  • 3-7 years of experience in handling job duties related to organizational development, recruitment and staffing, employment law, performance management, employee relations, and compensation and benefits.
  • Strong presentation, communication and management skills

Job requirements & Experience

A dynamic individual to strategically plan human resource strategies in support of organizational goals and manage organizational change to increase employee satisfaction and productivity. Individual shall provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunity for promotion and employee benefits.

CTC: 18 – 24 LPA based on qualifications and experience

Qualification & Experience

  • Graduation in any stream

Role : Call Centre Operation and Service Experience Consultant

Job Location : Delhi

Salary : Negotiable

Job Experience

  • At least 7 years of Work experience with major Telecom Service Providers (TSPs) on a main stream role.
  • Minimum 7 years of work experience in call centre management operations and Service Operations.
  • Should have prior experience of strategy development work for TSPs to enhance service experience for their service users.
  • Vendor management in customer service operations.

Desirables

  • Proficiency in call centre operations and related process.
  • Service Sector domain knowledge
  • Prior experience to manage CRM based operation with TSPs.
  • Communication Skill, Problem solving skill and knowledge of integration of best practices from service industry

Last date of submission: 31.08.2017