FAQs

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag can be purchased from Tag issuers and if it is linked to the prepaid account, then you need to recharge/ top up the tag as per your requirement.

  • Cashless payment – FASTag users don’t need to carry cash for toll transactions, and don’t need to worry about collecting the exact change
  • Promotional cashback – All FASTag users get a monthly cashback of 10% of toll transactions till 31 March, 2017
  • Faster transit – Auto-debit of exact amount through the FASTag enables faster transit through the toll plazas and saves time
  • Online recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
  • SMS alerts – Instant SMS alerts on registered mobile number for toll transactions, low balance, etc.
FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.
FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the ‘Active Toll Plazas’ section. Please visit the www.ihmcl.com for more details.
You can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cash back amount will be credit back in the tag linked account on monthly basis.

You may visit any of the Point of Sale (POS) locations of the certified issuing banks (ICICI Bank, Axis Bank, IDFC Bank and State Bank of India) at Toll Plazas or Banks’ sales offices to get your tag account created.

Alternatively, you can reach out to the Issuing Bank Customer Care numbers to identify the closest POS location –

 

Issuing BankAxis BankICICI BankIDFC Bank

SBI
Customer Care Helpline1800-419-85851800-2100-1041800-266-99701800-11-0018

You will need to carry original as well as copy of your KYC documents at the POS / Sales office location. You will need to get your vehicle to the POS / Sale office location to purchase the FASTag.

FASTag is issued by Issuing Banks and banks can charge maximum of Rs. 200/- for each tag. However, the actual tag issuing charges are defined by the Issuing Bank and may vary from bank to bank.

Please check the ‘Fees and Charges’ section of the respective Issuer Bank website for details.

No, you will need to take two separate FASTags for the two vehicles.
OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag. Only FASTags issued by Issuing bank can be used for purpose of electronic toll payment.

In future the FASTags will be affixed on the windshield by the vehicle manufacturer/dealer which can be used for the toll payment.

Since the FASTag is linked to an account, KYC documentation would be required as per the KYC policy of the Issuer Bank. Apart from the KYC documentation, you need to submit Registration Certificate (RC) of the vehicle along with the application for FASTag.
If the FASTag is linked to a prepaid account, then it can be issued as per below defined limits:

1- Limited KYC FASTag account holder

2- Full KYC FASTag account holder
This type of FASTag cannot have more than Rs. 20,000*/- limit in their FASTag (Prepaid) account. The monthly reload limit is also capped to Rs. 20,000/-.Requirements: Minimum KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer.*Limits prescribed by RBI till 30th DecemberThis type of FASTag account cannot have more than Rs. 1 Lakh limit in their FASTag (prepaid) account. There is no monthly reload cap in this account.Requirements: Full KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer.
Yes, you will have to use the lanes demarcated for FASTag users. Only the marked lanes have the required RFID infrastructure installed to read your FASTag. In case you enter a cash-only lane, the FASTag will not be read and cash will need to be paid.
You will receive an SMS alert in your registered phone number each time a balance is deducted from your FASTag account.
You can report an incorrect deduction by calling your Issuing Bank Customer Care Helpline number written on the FASTag. The Issuing Bank will review your request and if found correct, they will revert the incorrect deduction.
You can raise a request regarding the same by calling the Issuing Bank’s customer care.

Issuing BankAxis BankICICI BankIDFC Bank

SBI
Customer Care Helpline1800-419-85851800-2100-1041800-266-99701800-11-0018

Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the affixed tag for the pass scheme.

Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. The FASTag already purchased by you will be configured for the pass at the toll plaza.

Issuing Banks will give the facility for recharging your tag linked account through various channels such as payment through cheque or through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. Please check the Issuer Bank website for more details.
There may be additional charges associated with recharging the FASTag account through different channels. Please visit the Issuer Banks’ website for more details.
You can request the Issuing Bank to issue a new tag. The balance amount in the old tag linked account can be transferred to either the new tag account or some different account depending on the facilities provided by the bank.

Issuing BankAxis BankICICI BankIDFC Bank

SBI
Customer Care Helpline1800-419-85851800-2100-1041800-266-99701800-11-0018

You can call your Issuing Bank customer care and block your FASTag account.
FASTag is presently operational at 346+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the ‘Active Toll Plazas’ section. Please visit www.ihmcl.com for more details.
You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.